Health Hub
Login | Not a member? Register

Privacy Policy

Keeping your personal information secure

Fitness2live Pty Ltd, trading as Fitness2live, takes your privacy seriously. Our privacy policy complies with Federal Government guidelines issued by the Privacy Commissioner and effective as of 21 December 2001. If you require further information regarding the guidelines, please go to the website of the Office of the Federal Privacy Commissioner.

Please read the following to learn more about our policy.

What this privacy policy covers

  • This Privacy Policy covers Fitness2live's treatment of personally identifiable information collected when you are on the Fitness2live site and when you use services, including
  • Gaining your consent for the collection of health information
  • Securing and storing information to ensure privacy; and
  • Providing you with the right to access your personal health information, stored on our site.
  • This policy also covers Fitness2live's treatment of any personally identifiable information that our business partners share with Fitness2live or that Fitness2live may collect on a partner's site.

Information collection and use

  • Fitness2live collects personally identifiable information when you register for membership, when you use certain Fitness2live products and services, and when you visit Fitness2live pages. Fitness2live may also receive personally identifiable information from our business partners, who will have their own privacy policies.
  • When you register with Fitness2live, we ask for your name, email address, birth date, gender and postcode. Once you register and sign up for our services, you are not anonymous to us.
  • When you complete a Personal Wellness Record, we ask for specific information relating to your personal and family medical history, and personal exercise and dietary habits.
  • When you complete online exercise or diet planner selections, online health and fitness coach consultations or access our directory for offline services, we ask for specific information and you provide specific information regarding your exercise and diet preferences and behaviours.
  • Fitness2live also automatically receives and records information on our server logs from your browser, including your IP address, Fitness2live cookie information and the page(s) you requested.
  • Fitness2live uses personal information for two general purposes: to customise services for your personal use, and to otherwise fulfil your requests for certain products and services.
  • Fitness2live will not use personal information for any purpose without your consent.
  • Fitness2live also uses aggregated demographic information compiled from your personal information and other users’ to compile user-group profiles regarding the effectiveness of Fitness2live's programs and services for sponsoring organisations. You are not personally identifiable from the information used in this way.

Information sharing and disclosure

  • Fitness2live will not sell or rent your personally identifiable information to anyone.
  • Fitness2live may send personally identifiable information about you to other companies or people when:
    • We have your consent to share the information;
    • We need to share your information to provide the product or service you have requested;
    • We need to send the information to companies or contractors who work on behalf of Fitness2live to provide a product or service to you. (These companies or contractors do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.); or
    • We respond to subpoenas, court orders or legal process.

Your ability to edit and delete your personal information and preferences

  • Fitness2live gives you the ability to edit your personal information and preferences at any time.
  • You may request closure and deletion, or non-renewal of your Fitness2live account by sending your request via email to

Security and maintenance of personal information

  • Your Fitness2live account and personal information is password-protected for your privacy and security.
  • In certain areas Fitness2live uses industry-standard SSL-encryption to protect data transmissions.

Changes to this Privacy Policy

  • Fitness2live may amend this policy from time to time. If we make any substantial changes in the way we use your personal information, we will notify you by posting a prominent announcement on our pages.